We want our customers to be 100% happy with their purchase. We have a 21 day returns policy on items that you are not satisfied with and that fall within our refund policy.
1. To be eligible for a refund your item must be returned within 21 days unused and in the same condition that you received it and be smoke free.
2. We do not offer refunds on any downloadable services such as a PDF pattern or Gift Voucher.
3. All sale items are non-refundable unless they are faulty.
4. If you do wish to refund an item you have purchased please contact us in the first instance to let us know you will be returning an item. We will only refund monies paid upon receipt and inspection of goods to the amount and original method of payment. We will contact you to let you know of our decision.
5. Refunds will not be given on shipping and handling charges unless the item is faulty.